“Bienvenue en France” (subsidiary company of Aubert Ermisse tours), hereinafter referred to as "Operator", provides various “tours” in France.. These Terms and Conditions apply to each Tour program provided by "Operator", hereinafter referred to as "Tour". In these Terms and Conditions, the undersigned is hereinafter referred to as "Customer".
A complete Tour Participant Agreement will be forwarded at time of deposit. The Tour Participant Agreement outlines all of the terms and conditions pertaining to a tour booking, including necessary limitations on our liability. All services and prices are subject to change without notice. Itemized cost breakdowns are not available. Following full payment, final travel documents will be sent approximately two weeks prior to international departure. Customer will be accepted by Operator upon receipt of a completed and signed reservation form (printed and send by fax, or electronically) accompanied by a non-refundable deposit (swift bank transfer only) of 2000,00 € in Euro Currency per Customer per Tour. The remaining balance of the tour is due no later than 90 days prior to the tour departure date, and invoices for final payment of tour will be emailed to each Customer prior to the tour final payment due date. Reservations made within 90 days of Tour departure date must be accompanied by full payment. If Operator does not receive final payment of Tour from Customer by 90 days prior to Tour departure date, Operator reserves the right to cancel Customer's reservation at which time Customer forfeits the non-refundable deposit. Operator reserves the right to assess a 200,00 € (EURO) per person late fee for final payments received after the final payment due date. Special tailor made designed tours require a non-refundable deposit (Euro currency) of 30% of the whole cost per person, and final tour payment for special tailor made tour is due no later than 90 days prior to the tour departure date. The late payment penalty for tailor made tours is 400,00 € (EURO) per person.
2- OPERATOR CANCELLATION OR SUBSTITUTION:
Operator may cancel any Tour at any time before departure for any reason, including without limitation, if Operator considers the number of Customers signed up for a given Tour to be insufficient to operate such Tour. Operator may in its' sole discretion substitute a service or good of similar quality for any service or good stated in a Tour itinerary. Operator shall attempt to notify Customer of the cancellation of a Tour for which Customer has paid a deposit or Tour Fee as soon as possible after Operator's final decision to cancel such Tour. If a Tour is cancelled, Operator's liability is limited to a full refund of affected Customer's Tour deposits and Tour Fees, and Operator will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances. Operator is not responsible for any loss incurred on account of non-refundable or non-transferable airline/train/ship tickets.
If Customer encounters any problem during the delivery of a Tour, Customer is requested to bring immediately the problem to the lead guide's attention in order to give the guide the chance to correct the problem. Uncompleted or unused portions of any tour itinerary by Customer are not cause for complaint or refund.
In general, it includes accommodations including tax (known on June 2014), services of your tour managers/escorts and tour guides, to all activities while on the tour, activity fees, and admissions to sites to be visited. All the meals (unless specified) are included in the price of the tour. This will be clearly stated in the tour announcements. The allocation is one glass of one per dish per Client. Items of personal nature, i.e. laundry, phone calls, beverages, etc. are not included in the price. Any optional activities noted in the itinerary and any free-time activities you plan on your own will add to the cost of your tour. RATES including VAT of 10% on transportation & accommodation and 20% on all other services.
mini-group tours : TGV ticket in First Class, private transportation (mini-bus)
4- NOT INCLUDED:
Roundtrip airfare to and from France, phone calls, personal items, laundry, wines beyond provisions of the tour, room service, gratuities to tour Guide(s) or Tour Leader(s)s and professional driver(s), any other costs not specified in the finalized Tour itinerary or elsewhere in writing. Customer is responsible for all of the above and the cost of any changes he or she makes outside the Tour and Tour provisions. It’s the Client responsibility to be at the origination point, his hotel, on the first day of the tour. It is also client responsibility to make return arrangements at the end of our tour. Costs associated with your return home if you leave the tour early for any personal reason, including illness, or as a consequence of any official governmental action, are your sole responsibility. Increase of VAT (2014 government taxes: 10% on transportation & accommodation and 20% on all other services).
- mini-group tours : rates are guaranteed in Euro. Rates are based on a minimum of 8 participants. If final number is less (3 months prior to start of journey, Bienvenue en France will add supplement as shown on the tour rate). If less than 6 participants, Tour will be cancelled without penalty.
Please refer to rate sheet on the website for 8 and additional supplement if 7 or 6 participants
We select our accommodations with the utmost care. Our accommodations are in four- and five-star hotels; accommodations are double, twin or with supplement single occupancy, and will include private bathroom and toilet. Hotels are selected for their charm, history and luxury. When booked in chateau hotels, no two rooms are alike. Rooms are decorated in tasteful, high end furnishings that reflect the heart and soul of each region. Hotel designation is subject to change without notice at Operator's discretion and based on availability at time Tour is sold to its capacity.
7- HEALTH REQUIRMENT:
By completing the booking form, Customer certifies that he/she does not have any physical condition or disability that would create a hazard for him/her or other travelers.
8- RECOMMENDED LUGGAGE / CLOTHING:
Because of the size of the minibus, we recommend to have only one large luggage per person. Dress is informal and relaxed on most occasions. Smart casual clothes are acceptable at most restaurants. Men are generally not expected to wear suits, except in a few of the top formal restaurants
In summer a medium weight jacket and sweater should be included in your luggage should the weather turn cooler. You can expect some rain, so also include a light rainproof jacket or coat. If visiting in winter, pack warm winter garments including a hat, gloves and scarf and layer your clothing.
9- VISAS AND PASSPORTS:
Visa requirements may be required. Please check with the local French Embassy or Consulate. Passports must be valid for six months following date of entry into any international country. It is the sole responsibility of the tour participant to secure a valid passport with sufficient blank pages for immigration and visa stamps. Uncompleted valid passport by Customer is not cause for complaint or refund.
10- TRAVEL INSURANCE:
We do not require you purchase travel insurance but we strongly recommend purchasing comprehensive travel insurance (including trip delay, trip cancellation, trip interruption, and baggage insurance) once a trip has been booked. Health, accident, and emergency evacuation insurance are also strongly recommended.
11- CLIENT CANCELLATION & REFUND POLICY:
Operator strictly adheres to its cancellation policy and will make no exceptions to the policy. If Customer chooses to cancel his or her reservation, Operator must receive written notice of said cancellation in writing via e-mail sent to
(with confirmation of receipt from Operator), and Customer shall be subject to the following cancellation fee schedule:
All deposits are non-refundable. Refunds of final payment will be honored as follows:
90+ days of scheduled tour departure: non-refundable deposit
Between 61-90 days of scheduled tour departure: 50% refund
60 days or less prior to scheduled tour departure: No refund
Penalties and fees imposed by our suppliers may be additional and, if imposed, will be deducted from the above refunds, if any. A change of trip date or change of travel destination(s) will be treated as a cancellation and cancellation fees may apply.
Operator expressly limits its' performance to the delivery of a Tour. Operator will not be responsible for any direct or indirect consequential damages or injury that may result from a Tour. The Customer is completely responsible for all actions, and agrees to hold harmless Operator for any accident, damages or injury. Operator is not responsible for Acts of God or acts of war/terrorism, and Customer agrees to hold Operator harmless for any incident or injury resulting from the same, or as a result of any “force majeure”. Operator reserves the right to decline, accept, or retain at any time, any Customer, as a participant of a Tour, if Operator deems that Customer behavior is disruptive to the group or Tour, is inappropriate and offensive to the Group Transportation costs to return customer country, airline penalties, and any other expenses will be the responsibility of the Customer. In the event that a Customer voluntarily chooses to leave a Tour, Operator will not refund any monies to the Customer. No refunds for unused services, activities, excursions, workshops or portions of a Tour for any reason will be made to Customer.